If the plug of your electrical appliance does not fit, you can buy an adapter at reception.


ATM/Cash Dispenser

It is possible to withdraw money from the ATMs in the village (one at the Raiffeisenbank at the station and one at the Berner Kantonalbank opposite Hotel Sunstar in the main street). There is also an ATM up at Kleine Scheidegg.


Breakfast buffet

Breakfast is served daily from 7:15 bis 09:30 in our dining room. On request we are happy to serve a continental breakfast in room (Supplement Sfr. 2.- per person)


Check in and Check out

Your room will be ready for your use after 16:00. May we kindly ask you to vacate your room by 11:00 on the day of your departure.


Our porter will be pleased to give you a lift up to the train station, please inform us about your departure time.



we no longer have a chemist in Wengen. The nearest one is in Wilderswil.


Church Services

Wengen has 3 churches, the swiss protestant church, the catholic church and the english church. The times of services are published in our information file at the reception desk.


Credit Cards

We accept Eurocard/Mastercard, Visa, Maestro Card und American Express



If you need to see a doctor or a dentist please contact our reception desk (dial 19).

Dr. Allenspach Wengens resident Doctor speaks very good english (Haus Arba, 3823 Wengen Tel. 033 856 28 28)

Emergency number for Switzerland 144



We allow dogs in our hotel at a supplement charge of Sfr. 10.- per dog and per day without food. Please understand that your dog is not allowed into the dining room.



Free use of Internet (W-Lan) available in our hotel.

Name: Alpenrose

Coding: WPA2-PSK

Password: Hot-Alpenrose3823

There is an internet-terminal with a printer available in a room. Please ask for the key at the reception desk.



Environmental service

Every day, Hotel launder a great many towels – most of them unnecessary. This leads to enourmous quantities of detergent polluting our water systems. You too, can make your contribution to preserving our environment – by using your bath linen more than once. Please see details in your bathroom. Thank you !!!


Evening Meals

Every evening we serve a set 4-course evening meal with a vegetarian option for the main course. A member of staff will show you to your table. Dinner starts at 7 pm. We kindly ask you to be at your table by 8 pm.



The Jungfrau Region offers a huge variety of hiking trails and skiing slopes. You will find brochures and information at the hotel entrance. The tourist office is located in the centre of the village.


Hiking maps

A detailed hiking map is available at our reception desk (Sfr. 12.-)


Hiking pass

The Top of Europe pass is a top-value ticket to the most spectacular hikes and excursions in the Jungfrau Region. It is valid on 3-8 consecutive days and can be purchased at our reception desk.


Laundry Service

Please put your clothes on the bed, in the bag left fort his purpose with this form completed. The chambermaid will do your laundry in 2 days. Laundry service is closed on Saturday and on Sunday (winter).


There is a laundry in the village behind the Hotel Silberhorn.



Please ask for our list of library books at the reception.



Our reception desk is at your disposal from 08:00 to 12:00 and from 13:00 to 22:00. If you leave early in the morning we kindly ask you to settle your bill the evening before after dinner.


Shoe cleaning machine

Are to be found on the 1., 2. and 3. floor


Shuttle bus

We offer a daily shuttle-bus servce from the hotel to the station

from 08:00 – 12:00 am. Please ask for the porter at the reception desk.


Please understand that departing guests have priority.


Ski parking in the village

You can leave your skis free of charge at the sport shop „Central Sport“ just next to the Männlichen cable car station. The voucher is available at the reception desk.


Ski pass

You can purchase your skipass at the reception desk.


Smoking ban

Since July 2009 smoking in public areas such as restaurants, bars and the hotel lobby has been banned. All our rooms are non-smoking aswell. It is possible to smoke on your balcony, we shall happily provide you with an ashtray.



We sell stamps and postcards at our reception desk, please understand that we ask for cash payment.



Dial 0 to get an outside line.


Dial 19 and you are connected with the reception


Dial the requested room number and your are connected with the room you want to be connected with.


Country codes

0044   Great Britain

0049   Germany

0033   France

0031   Netherlands

0034   Spain

0043   Austria

0039   Italy

0032   Belgium

001     USA/Canada

00972 Israel


Important numbers

Doctor in Wengen                                        +41 (0)33 856 28 28

Emergency Number Switzerland                   144


Swiss telephone inquiries                             1818

International telephone inquiries                  1159


Avalanche Bulletin                                       187

Meteorological Bulletin                                 162


Tap Water

You can drink our tapwater from your room


Wake up calls

We are happy to provide you with an alarm clock, please contact our reception desk.



You will find a live panoramic TV-channel on the area on the television in your room.



You may deposit valuables in our safe at the reception (Charge Sfr. 10.-)

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